About Us

FAQ

Q

Can the equipment be installed under hot weather?

Yes, the maximum temperature resistance of the ceramic-rubber composite products sold by our company is below 120℃. For pure ceramic products, the maximum temperature resistance can reach 1200℃-1400℃. The different properties of rubber and polyurethane products determine their different operating temperatures. Moreover, the different applicable temperatures of the adhesives used may also determine the operating environment of the products. We can provide recommended solutions according to customers' needs.

Q

Can products be customized according to customer needs?

Customization according to customer requirements is available. The process includes confirmation of customer needs, proposal output, confirmation of sample production, and mass production. Throughout the process, whether it involves adjusting the parameters of existing parts or designing entirely new structures, we can promptly adjust our approach and implement it into drawings. This ensures that customer requirements receive timely and effective communication and feedback as soon as possible.

Q

Will you will attend the fair to show your products?

Yes, we participate in 2-3 exhibitions every year. The main purposes of attending these exhibitions are to help customers find us more quickly, and to enable us to understand customers' needs more rapidly and accurately as well as connect with customers' information offline.

Q

Do you have detailed and professional installation manual?

Yes, regarding the installation and usage methods of the product, on one hand, our sales staff will provide timely online guidance according to customer requirements, and will offer written instructions when necessary.

Q

Can Your products be installed under the cold weather?

Yes, currently, our company's products can be used normally under the operating condition of -30℃ or above.

Q

Product Warranty Period?

One year and above. The service life varies depending on the nature of the products sold. Recommendations can be provided according to customer needs.

Q

Are you a trading company or a manufacturer?

Manufacturer.

Q

What payment methods are supported?

Telegraphic Transfer (T/T)、Letter of Credit (L/C).

Q

What are the system certification certificates for enterprises?

In terms of qualification certification and technical capabilities, the company has obtained ISO 9001 Quality Management System Certification, ISO 45001 Occupational Health and Safety Management System Certification, and ISO 14001 Environmental Management System Certification. Meanwhile, it has been approved as a member unit of the China Welding Association and a designated unit for high-performance cemented carbide coating processing by the Experimental Factory of Harbin Welding Institute. Additionally, the company holds a number of independently developed patents, which have laid a solid foundation for product quality and technological innovation.

Q

Where is your factory located?

Fenghuang Town, Linzi District, Zibo City, Shandong Province.




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